TAFE Australia Courses

Start training now with a pharmacy, retail or business course

TAFE delivers a range of nationally accredited courses to help pharmacies sharpen their employees’ existing skills, add new ones and build a competent and confident workforce.

Courses trending in the industry

In one of Australia’s most competitive industries, commercial advantage often rests with the skills of a pharmacy’s staff. Discover what training others in the industry are undertaking by searching through our most popular courses.

  • available online
  • distance education
  • short course
  • QCPP Qualified

S2/S3 Training

SIRCIND002

In this unit you’ll learn the roles and responsibilities of selling pharmacy medicine (S2) and pharmacist-only medicine (S3). Understand questioning protocols and know when to refer to the pharmacist. Also learn about giving relevant healthcare self care advice to clients. This unit meets QCPP Refresher Training needs of 3 hours.

Cough, cold and flu

SIRCPPA005

Build staff confidence in assisting with coughs, colds and flu. Learn to establish customer needs with questioning protocols and providing directions for cough, cold and flu care product use. Understand when to refer to the pharmacist and give self-care information to support cough, cold and flu episodes. This unit meets QCPP Refresher Training needs of 3 hours.

Community Pharmacy

Certificate III

SIR30116

If you want to be a qualified pharmacy assistant, this course will give you the skills to apply pharmacy product, service knowledge and retail skills, to provide service to customers in a community pharmacy environment.

Community Pharmacy

Certificate II

SIR20116

Have you always wanted to work in a pharmacy? This course will give you entry level skills such as: merchandising products, controlling stock, understanding the responsibilities of pharmacy assistants and communicating with customers.

Full Courses

These full qualifications are nationally recognised

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  • available online
  • distance education
  • short course
  • QCPP Qualified

Retail Leadership

Diploma

SIR50116

Develop skills and knowledge for higher management positions. This course is for those who are providing support to senior management in a community pharmacy or for those who are responsible for managing a community pharmacy

Retail Management

Certificate IV

SIR40316

This nationally accredited course provides the skills and knowledge to build confidence in managing teams and increasing sales performance. Learn skills in merchandising operations, customer service and frontline management in a community pharmacy.

Retail

Certificate III

SIR30216

If you have previous retail experience and want to further your studies, this course covers: providing in-depth product and service advice, selling products and services, servicing the point-of-sale area and carrying out specific responsibilities, such as merchandising.

Retail Services

Certificate II

SIR20216

If you want to work in a retail sales and service environment at a junior level, this course covers how to: communicate effectively, perform stock control and point-of-sale procedures, apply safe working practices, how to minimise theft and operate retail technology.

Community Pharmacy

Certificate IV

SIR40116

This course is aimed at senior pharmacy and dispensary staff to build knowledge in specialised areas within the pharmacy. Become a qualified senior pharmacy assistant and work independently under the supervision of the pharmacist.

Community Pharmacy

Certificate III

SIR30116

If you want to be a qualified pharmacy assistant, this course will give you the skills to apply pharmacy product, service knowledge and retail skills, to provide service to customers in a community pharmacy environment.

Community Pharmacy

Certificate II

SIR20116

Have you always wanted to work in a pharmacy? This course will give you entry level skills such as: merchandising products, controlling stock, understanding the responsibilities of pharmacy assistants and communicating with customers.

Community Pharmacy Dispensary

Certificate IV

SIR40216

This course provides the skills and knowledge required to operate as a dispensary assistant in a community pharmacy. Must be working in a community pharmacy with at least 6 months experience and have the support of the pharmacist.

Short Courses

Get up to date quickly with one or more of these short courses

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  • available online
  • distance education
  • short course
  • QCPP Qualified

S2/S3 Training

SIRCIND002

In this unit you’ll learn the roles and responsibilities of selling pharmacy medicine (S2) and pharmacist-only medicine (S3). Understand questioning protocols and know when to refer to the pharmacist. Also learn about giving relevant healthcare self care advice to clients. This unit meets QCPP Refresher Training needs of 3 hours.

First Aid / Wound Care

SIRCPPA003

Build confidence in establishing customer needs and providing relevant self-care information for first aid and wound care products. Understand when to refer to the pharmacist, build knowledge of wound care dressing and suggesting appropriate companion products. This unit meets QCPP Refresher Training needs of 3 hours.

Eye and Ear Care

SIRCPPA002

Determine customer eye and ear care needs with relevant questioning techniques and when to refer to the pharmacist. Learn directions for eye and ear care product use and suggesting appropriate companion products as well as appropriate self-care information. This unit meets QCPP Refresher Training needs of 3 hours.

Stop Smoking

SIRCPPA013

Develop knowledge around smoking cessation and following pharmacy procedure for identifying customer needs. Determine what products have been used previously and provide customers with information on lifestyle, self-care practices and support services to assist customers in quiting smoking. This unit meets QCPP Refresher Training needs of 3 hours.

Pain

SIRCPPA010

Develop pain management and self-care knowledge and build confidence in establishing customer needs. Provide specific directions for pain product use and understand when to refer to the pharmacist. Provide relevant self-care information and companion products for pain management. This unit meets QCPP Refresher Training needs of 3 hours.

Sinus and Allergy

SIRCPPA009

Learn triggers for allergies and how to assist customers with their sinus and allergy needs. Determine customer needs with relevant questioning techniques and when to refer to the pharmacist. Learn directions for sinus and allergy product use and appropriate self-care information. This unit meets QCPP Refresher Training needs of 3 hours.

Digestive health

SIRCPPA008

Develop confidence in your understanding of gastrointestinal health, determining customer needs with questioning protocols and when to refer to the pharmacist. Learn directions for digestive health product use, suggesting appropriate companion products and giving information to support digestive health. This unit meets QCPP Refresher Training needs of 3 hours.

Skin care

SIRCPPA006

Build knowledge around skin and fungal conditions. Gain confidence with questioning techniques and knowing when to refer to the pharmacist. Learn directions for skin and fungal product use and gain confidence in suggesting appropriate companion products and self-care information. This unit meets QCPP Refresher Training needs of 3 hours.

Cough, cold and flu

SIRCPPA005

Build staff confidence in assisting with coughs, colds and flu. Learn to establish customer needs with questioning protocols and providing directions for cough, cold and flu care product use. Understand when to refer to the pharmacist and give self-care information to support cough, cold and flu episodes. This unit meets QCPP Refresher Training needs of 3 hours.

Cold & Flu on the Frontline

Experts are already warning Australia is headed for a severe ‘flu season, with a near 50 per cent increase in confirmed cases already in 2015: that’s 11,000 cases already reported. As the frontline of infection control, your pharmacy assistants’ ability to provide the best advice available is crucial to the health care of many Australians, most importantly children and seniors. TAFE Australia’s Cold & Flu Training will enable your staff to work directly with customers to educate and supply them with appropriate medicines with confidence.

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We’re here to Help

TAFE Australia is committed to providing the right training for your pharmacy. If you have any questions about training, courses, application and enrolment procedures, or other general queries, we’re always here to help.

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